RAFFLES BLUE GOLD EARRINGS

Most of our pieces are stainless steel base, vacuum plated with 14k or 18k gold. Other common materials are fresh water pearls, gemstones, crystals, glass beads, seed beeds, resin, copper etc.

Stainless steel is generally hypoallergenic and safe for most people with sensitive skin. However, everyone’s skin reacts differently, and some people may still experience irritation.

Stainless steel is also a highly resistant material that resists water and knocks. It is tarnish-resistant and is easy to maintain so it’s well-suited for everyday use. It is also water-resistant, but we recommend avoiding prolonged contact with water to preserve the plating over time.

Some of our earrings are gold-plated copper-based with 925 silver post, which are usually made and imported from Korea. Please note that over time the plating might wear off, when copper is exposed to air and moisture, it forms copper oxide, which transfers to your skin. Notably, this is harmless and can be washed off easily with soap and water. Thus, rest assured, the green cannot hurt you.

• Avoid prolonged water exposure.
• Keep away from pools, spas, and the oceans.
• Avoid direct contact with perfumes, lotions, harsh soaps and chemicals.
• Recommend removing it before showering, exercising, or sleeping.
• To clean: wipe with a slightly damp and soft towel, and store in a dry pouch or jewelry box.

❤️ All orders are made-to-order. Thank you for supporting our small business! Please review our shipping policy below:

➡️ Production and Processing Time: 1-2 weeks. Your products will be shipped out after this period, a tracking number will be sent as soon as your order is shipped.

• Singapore orders: Free Shipping (2-5 days delivery)
• International orders below US$85: flat-rate US$8 shipping fee, and FREE SHIPPING for US$85+ orders (5-18 days delivery) *Shipping rates may fluctuate slightly due to currency exchange rates

🌍 International Shipping: We currently ship internationally to the following countries/regions:

Belgium, Canada, Switzerland, Czechia, Denmark, Spain, Finland, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Macao SAR, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, United States.

❎ We are not liable for any additional customs fees that may be incurred. All taxes, customs and import duties and fees are the responsibility of the customer upon delivery.

🇸🇬 All orders are produced and shipped from our studio in Singapore.

😌 Please note that these are estimated times provided by the shipping carriers and are not guaranteed. Factors such as clearances or unforeseen delays may impact the actual delivery time. 

❓ Delayed, Lost, or Damaged Packages: We take utmost care in packaging and ensuring the safe delivery of your order. However, once the package is in possession of the shipping carrier, we are no longer responsible for any delays, loss, theft, or damage that may occur. Nonetheless, we will do our best to assist you in resolving any issues that may arise and we can help facilitate communication with the shipping carrier, if needed. If you have any questions, please reach out to us via this contact form.

🙏🏻 Please note that our shipping policy is subject to change without prior notice.

We currently ship internationally to the following countries: Belgium, Canada, Switzerland, Czechia, Denmark, Spain, Finland, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Macao SAR, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, United States

Delivery typically takes 5-18 business days for international orders. The applicable shipping fees will be displayed during the checkout process before you complete your order. We are not liable for any additional customs fees that may be incurred. 

We are not liable for any additional customs fees that may be incurred. All taxes, customs and import duties and fees are the responsibility of the customer upon delivery.

For US orders, shipments from Singapore to the US with a value under $800 USD, duties and taxes are generally not applicable due to the US de minimis rule, but this also depends on the materials of the products. Please note that there is still a chance that extra duties and taxes might be charged.

It depends on where you are!

Order processing takes 1-2 weeks after your order has been placed. Some orders with handmade products might take a litte longer due to its handmade nature.

Domestic orders within Singapore typically take 2–5 days after processing time.

International orders may take 5–18 days after processing.

Delivery details and tracking will be included in your confirmation email.

Thank you for supporting our small business! Please review our return policy below:

• All Sales Are Final. No refunds, returns, or exchanges. However, if you do encounter any issues with your order, including but not limited to receiving the wrong item(s), damaged item(s), or missing item(s), please contact us using the contact form within 7 days of receiving your order. Please include your order number and a clear description of the issue you are facing. Please also provide photos of your issue if applicable. We will assist you and work to resolve the issue to the best of our ability. 

Please note that our return policy is subject to change without prior notice.